iCustomerExperience expands into North America
March 2011 - iCustomerExperience secures the contract to supply customer
experience research, competitive benchmarking services, and full change
management to one of the world's biggest players in the bowling and amusement
centre supply industry. More news to follow.
Harrow Council selects iEmployeeExperience to conduct its 2011 Employee Engagement Survey
1st December 2010 - The research project scheduled to commence in January 2011
will see iExperience Limited surveying some 2600+ employees on the council’s
behalf using both online and postal methods. The staff survey will be largely
based on the iEmployeeExperience Indicator survey with the incorporation of
additional themes and questions believed to be particularly relevant to Harrow
Council employees.
Printing and Publishing sector tops June's Customer Experience Index with Legal Services dominating middle tier
July 2010 - Printing and Publishing pips all other sectors to the number 1 spot
in the recently published Customer Experience Index (iCXP) provided by
iCustomerExperience.
South West companies gear up for successful
2010
3rd February 2010 - South West companies gear up for successful 2010 with the
assistance of iCustomerExperience and Business Link. iCustomerExperience and
Business Link South West join forces to deliver innovative customer experience
monitoring tools and benchmarking capability to local companies.
The power of online ratings in the battle for customers
29th January 2010 - "Winning new business can depend on what rating utilities
get from existing customers in online reviews. Andrea Collins says it's time to
turn loyal customers into brand advocates." Read iCustomerExperience's article
published in Utility Week.
The iCustomerExperience Client Portal
29th November 2009 - The iCustomerExperience Client Portal is in the last phase
of development!!! ... The portal which will allow iCustomerExperience clients to
register, edit, execute, and monitor the progress of their own surveys, as well
as providing a secure environment for storing and retrieving reports and other
data ...
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