We are a research and consultancy services company serving organisations
throughout the UK via our head office in the South West of England.
We work with companies to help them to determine and increase the levels of
loyalty and advocacy within their customer bases and to gauge and improve the
levels of engagement and commitment amongst their employees. Both of these
factors have a directly measurable and sustainable impact on operational
productivity, competitiveness, and importantly profitability.
As well as providing traditional customer and employee research, we use a number
of proprietary and innovative Indicators and Indices to help clients to
understand “where they are today in relation to other organisations within their
sector and the wider market place”. Whilst our skilled consultants and
performance improvement techniques help clients to envisage and importantly,
arrive at “where they want to be tomorrow”.
We are the authors and developers of the Customer Experience (iCXP) and Employee
Experience (iEXP) Indicators, the innovative business tools for measuring
customer experience and employee engagement; and their accompanying benchmarking
indices - the Customer Experience Index (iCXP) and the Employee Experience Index
(iEXP).
Our core team have all previously held senior and/or board level positions in a
range of business functions, not least of which being Customer Services, HR,
Sales, Marketing, Project Management, and IT. Our knowledge and experience spans
most vertical sectors, with a particularly strong presence in Finance,
Technology, Business Services, Healthcare, and Life Sciences.
If you are looking to leverage customer and employee data to improve
productivity, competitiveness, and profitability – you have found the right
team!
Contact us
today to learn how we can help you achieve this.
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iCustomerExperience was founded and is managed by
Andrea Collins and Jamie Clifton, both highly accomplished individuals in their
own areas. Between them they run a team of like minded, highly experienced
individuals who are driven to make an impact and deliver results. The team
incorporates a number of researchers, consultants, trainers, and administration
personnel. Click below for Director Profiles.
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Our team greatly values the relationships we’ve
fostered with our clients; they are built on trust, honesty, and mutual success.
The way we engage with our clients and the level of flexibility we build into
each individual engagement is what sets us apart from other organisations. As a
client what can you expect from us?
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Due to the nature of our work iCustomerExperience
engages with organisations of all different sizes, from many different vertical
sectors, and across many geographies. Customer experience excellence and high
employee engagement are priorities for all competitive and successful
organisations so our client base is very varied. We believe there can be no
greater endorsement of our work than that which comes from these clients.
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