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Andrea Collins
Founder and Managing Director
Andrea founded iCustomerExperience in 2009 having spent many years assisting
FTSE and Euronext companies address their customer relationship and revenue
growth challenges.
Passionate about customer experience and employee engagement, Andrea authored
the company’s iCXP and iEXP methodologies. As Managing Director she is
responsible for new business development, managing the company’s relationships
with its existing clients, and consultancy resource and program management.
Fluent in French and Spanish, having graduated with a BA (Hons) in Modern
Languages in 1996, Andrea returned to education in 2001 to complete a Masters in
Business Administration (MBA) from Oxford.
Contact: andrea.collins@icustomerexperience.com
Mobile: +44 (0) 7500 831800 |
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Jamie Clifton
Co-founder and Technical Director
Jamie co-founded iCustomerExperience having spent more than 15 years managing
product marketing functions for some of the world's largest software companies
both in the US and Europe.
As Technical Director Jamie is responsible for the company’s technical
infrastructure having successfully designed and managed the build of the
iCustomerExperience platform, incorporating a highly scalable database, robust
Survey Engine, feature rich Client Portal, and extensive Business Intelligence
capability. Jamie is also heavily involved in the company's marketing activity
and heads up the company's Partner Alliance Program.
Jamie’s current focus involves taking iCustomerExperience to the next technical
level, exploring mobile and social networking routes for the company’s
Indicators and Indices. Jamie has a BSc (Hons) in Economics and Computing
Science from Manchester University.
Contact: jamie.clifton@icustomerexperience.com |
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