Our Clients
Delivering value to businesses everywhere
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“Working with iCustomerexperience couldn’t have
been easier. The company explained what to expect clearly at our initial
meeting, and due to a very cleverly crafted process, everything ran smoothly and
to the agreed timescales. The set questions were very comprehensive and sample
communications provided were of the highest quality. It was a pleasure to work
with iCustomerExperience and I look forward to conducting the whole process
again next year!”
Sally Bailey, Marketing Director,
Jaluch Ltd
"Since getting the results of the client survey my team have been incredibly
more focused. I have found that training has been a lot easier, because rather
than the boss beating on about customer service we are now focusing on customer
feedback. I would highly recommend the process as a first step for any training
programme."
Ian R Broderick Managing Director C.I.V. Ltd
"An incredibly valuable insight into how we are perceived by our customers, the
results of which will help us forge both short and medium term business
development and product delivery strategies."
Senior Partner, Accountancy firm, Stroud
“It was an absolute pleasure working with iCustomerExperience, hassle free
process with service and deliverables of the highest quality. Budget is secured
for next year, we are looking forward to seeing how the initiatives we are
implementing now have paid off.”
Marketing Director, Solicitors firm, Newcastle upon Tyne
“We found the whole approach and set-up very easy to understand. Andrea was an
excellent liaison providing us with example copy and ‘timetable’ to work to.
Andrea communicated with us throughout – with friendly reminders of what was due
to go out when and updating us throughout the process. It was incredibly
interesting to learn how our customers viewed their ‘experience’ and ‘feelings’
towards Eastwood Park. We were very pleased indeed with the results and were
able to quickly identify areas in which we needed to further improve”
Gail Izzard, Training Sales Manger,
Eastwood Park Ltd
“We have conducted customer research before but it has always proven to be a
lengthy and arduous task. We enjoyed our first meeting with iCustomerExperience
at the beginning of February (I say enjoy as Andrea is incredibly passionate
about her subject matter and it is infectious!), by the middle of March we were
in possession of a highly comprehensive report detailing findings and
recommending steps to improve certain areas. We cannot recommend
iCustomerExperience highly enough!”
Partner, Accountancy firm, Birmingam
“Anything that helps businesses to monitor and develop their customer
relationships is extremely valuable and the feedback so far from our clients
about the iCXP Survey has been incredibly positive with many of these them
already putting in place strategies designed specifically to meet any areas for
improvement identified in the surveys.”
Suzanne Hall-Gibbins,
Business Link
“iCustomerExperience provided an excellent Management Summary Report, which has
given the directors of Jaluch fresh insight into the areas of our products and
services that should be developed or improved. We couldn’t have predicted the
results and there were some ‘real eye-openers’ which will be invaluable for our
strategic planning. The comparisons across different services and regions were
particularly useful and we have already taken action in one service area.”
Sally Bailey, Marketing Director,
Jaluch Ltd
"The results were very good – not only in that the customer survey was very
positive in our favour but also the number of responses and the customers
experience of the survey was very positive indeed."
David Pealing, Sales Director,
Severnprint Ltd
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