Our expertise

We know what makes amazing customer experiences and how companies can motivate their customers to further engage with their brand. 

We adopt a hands on approach in helping organisations identify where they need to focus their effort in order to improve their competitive and financial position.
 
We have broad industry experience, rich domain expertise, and the 'personal touch'.
  

Our approach

We reduce the cost and mitigate the risks for organisations looking embark on customer research and operational improvement initiatives.

We work to simple and transparent terms with no surprise mid-project costs.

We adopt milestone payment schedules to enable clients to recognise incremental ROI, and we wager a percentage of our remuneration on how clients find the experience of working with us.
 

Our portfolio

We obtain customer focused insight from many traditional and innovative research methods.

From research to change management; ongoing performance measurement to organisational development; our portfolio is rich and varied.

Our 100% outcome focused approach and operational flexibility enables us to customise all services to clients’ exact requirements.
  

Why iCustomerExperience

We are a boutique consultancy; big enough to scale, small enough to care. We have the vital domain expertise and industry knowledge needed to deliver superior quality customer and market insight, efficiently and quickly.

We reduce our clients’ costs but maintain their control; whilst our adherence to all relevant governing standards mitigates risk and brings balance and objectivity to our projects.