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iCustomerExperience is a division of i360Experience, a boutique research and change management consultancy.

We empower organisations to improve their customer experiences and drive increased customer engagement in order to create a source of sustainable commercial and competitive advantage for their business.
Our approach is simple! We obtain vital customer and market insight and deploy it to help you make the kind of low risk business change that drives real improvement to your bottom and top line revenue.

An expert, flexible, and outcome focused team delivering low risk and budget friendly projects designed to deliver a rapid return and improve your company's profitability.
Our expertise

We know what makes amazing customer experiences and how companies can motivate their customers to further engage with their brand. 

We adopt a hands on approach in helping organisations identify where they need to focus their effort in order to improve their competitive and financial position.
We have broad industry experience, rich domain expertise, and the 'personal touch'.
Our approach

We reduce the cost and mitigate the risks for organisations looking embark on customer research and operational improvement initiatives.

We work to simple and transparent terms with no surprise mid-project costs.

We adopt milestone payment schedules to enable clients to recognise incremental ROI, and we wager a percentage of our remuneration on how clients find the experience of working with us.
Our portfolio

We obtain customer focused insight from many traditional and innovative research methods.

From research to change management; ongoing performance measurement to organisational development; our portfolio is rich and varied.

Our 100% outcome focused approach and operational flexibility enables us to customise all services to clients’ exact requirements.
Why iCustomerExperience

We are a boutique consultancy; big enough to scale, small enough to care. We have the vital domain expertise and industry knowledge needed to deliver superior quality customer and market insight, efficiently and quickly.

We reduce our clients’ costs but maintain their control; whilst our adherence to all relevant governing standards mitigates risk and brings balance and objectivity to our projects.
i360Experience Limited 2016. All rights reserved.