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Why iCustomerExperience

We bring expertise, objectivity, and comparative insight to your research and operational improvement projects, reducing your risk and lowering your costs.
iCustomerExperience worked to ensure that the content of our survey was relevant and then remained flexible throughout so that the project ran smoothly. A really valuable exercise, the candour of response no doubt helped by outsourcing the entire process.

Tayntons LLP Solicitors
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Customer Engagement
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Domain expertise and comparative insight

We live and breathe customer and employee engagement; we collate, analyse, report, and act on this kind of data day in day out. We have comparative advantage gained from undertaking ...

Quality output delivered efficiently and quickly

Research is a very serious and time consuming job; we have specialist facilities, software, equipment, and technical expertise that enables us to deliver your project quickly ...
 
Your resource free to focus on your business

Research and any subsequent improvement program are specialist fields and resource intensive activities. In today’s tough climate, downsizing activity is dictating that companies do more with less ...

Reduced costs whilst retaining control

Research can be an ad-hoc or seasonal activity; in which case does it really require the recruitment of permanent, specialist labour and all the cost associated with employee recruitment ...

Shared risk and a comprehensive approach

Conducting research requires the understanding of and the conforming to a number of ethical and DPA standards. Furthermore, unclear objectives, poor sample quality, and ...

Balanced and objective insight

Objectivity in research is essential if results are to depict an accurate picture of the state of play. However it can be difficult to remain objective when measuring your performance from within ...

Optimised return on investment

Obtaining quality and robust data is dependent on the researcher gaining credibility and trust with research participants, such that they are willing to take part and and be candid in their responses ...

We deliver unique insight and improvement programs to help clients optimise customer engagement and employee engagement in order to deliver sustainable competitive advantage and operational profitability.
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