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What we do

We deploy traditional and innovative research methods and improvement initiatives to help you enhance your customer experience and increase customer engagement.
Employee Engagement
Looking to better engage your employees and empower them to deliver amazing customer experiences? Let us help you.

Learn more at
iEmployeeExperience
Profit Chain Analysis
Looking to put hard figures on soft measures and uncover new and untapped sources of commercial and competitive advantage? Let us help you.

Learn more at
i360Research
Connect with us to get all our latest news and receive valuable insights into customer experience and engagement trends and best practice.
Qualitative research

Analyzing the more complex aspects of your customer experience and how it can be better designed to meet and exceed your customers’ expectations so as to further engage them with your brand.

No assumptions, no bias; just highly focused, quality, and invaluable insight from your customers ‘in their own words’.
 
Quantitative research

Delivering high volume, cost effective, statistically accurate and reliable insight into your customer experience and the levels of engagement amongst your install base.

Providing highly robust data that depicts an accurate and objective view of your company’s performance in this area.
 
Desktop research

Gathering vital secondary data to support your decision making.

Capturing customer perceptions and opinions via social media monitoring; undertaking market and trend analysis to help guide your growth objectives; and providing insight into your competitive landscape via competitive benchmarking.
  
Strategic consultancy

Increasing your capabilities and revitalising your customer experience.

Using customer insight to define your desired customer experience; identifying organisational change required through mapping and blueprinting; supporting you in the aligning of your organisation to deliver your branded customer experience.
  
Continuous improvement

Establishing key performance indicators and acceptable service parameters, and enabling you to deliver against them.

Providing Voice of the Customer programs designed to meet your exact requirements; and real-time customer analytics integrated with additional relevant business data via fully customised Performance Dashboards.
 
Learning and Development

Supporting your people throughout all levels of your organisation. Equipping them with the vital insight and ‘soft’ skills; empowering them to embody your brand and excel in your customer experience delivery.
 

Don't see what you are looking for above? Get in touch and we'll be happy to discuss your requirements and see how we can help.
Providing vital customer and competitor insight to help you redesign and deliver a customer experience that exceeds the expectations of your customers. Empowering your people to embody your brand.
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