iCustomerExperience provides cost effective and highly detailed customer,
employee, and wider market research using a vast array of traditional,
innovative, and proprietary methods.
Whatever the nature of your research requirements, budget, or timescales,
iCustomerExperience will design and implement the most valuable solution for
you. We are completely flexible! You need to focus on other business priorities
and want us to manage the entire research project from planning through to
reporting on a fully outsourced basis? Or you want us to deploy your available
resource in a ‘joint approach’ and further reduce your investment? We happily
work with clients in both capacities, it is 100% about what works best for you!
We conduct both quantitative and qualitative research; our portfolio includes
but is not limited to Online surveys, Telephone surveys, Postal surveys, Focus
groups, Face to face interviews, Diagnostic workshops, and Mystery shopping.
Drawing from one or a combination of these methods we are able to provide highly
detailed, relevant, and importantly up-to-date data.
Your choice of research method will be influenced by a variety of factors:
- Characteristics of the respondents from whom you wish to collect data
- Importance of reaching a particular person as the respondent
- Importance of respondents’ answers not being contaminated or distorted
Much of our research is customer and employee based; the former principally
focusing on the customer experience, loyalty, and advocacy; and the latter on
employee experience, engagement levels and drivers. Firm favourites with our
clients are the
Customer Experience (iCXP)
and
Employee Experience (iEXP) Indicators
for their comprehensive and detailed insight as well as for their benchmarking
capability via their corresponding indicies, the
Customer Experience Index (iCXP)
and the
Employee Experience Index (iEXP)
which incorporate performance data from a multitude of other companies across
multiple vertical sectors and geographies.
Each engagement is carefully tailored to meet your very unique research
requirements, budget, and timelines.
Contact us
today for a no obligation discussion around your research needs. |