Enthusiastic, engaged, motivated and fulfilled employees are paramount in the
delivery of exceptional and memorable customer experiences. When an employee is
emotionally attached to their company, their positive personal feelings are
conveyed to customers during their interactions which has an incredibly powerful
impact on customer decision making, loyalty, and advocacy.
The Employee Experience Indicator (iEXP) provides you with a highly cost
effective means of rapidly gauging the quality of employee experience within
your organisation and the strength of your company-employee relationship. The
Indicator can be implemented using a number of research methods, but is
principally deployed via an online survey distributed to a sample or all of your
staff.
The Indicator serves to analyse your company’s current employee experience by:
- Ascertaining the extent to which your company is meeting and/or exceeding its
employees’ current experiential and emotional needs
- Assessing current levels of employee engagement
- Ascertaining your employees’ drivers for engagement in order to help define the
desired employee experience
- Rating your company’s readiness for change and the level to which its culture is
aligned to provide optimum employee experiences
The Employee Experience Indicator is delivered as a
fully outsourced service; we manage the entire process for you from research
execution through to analysis and reporting, leaving you free to focus on other
business priorities.
The Indicator is linked to the Employee Experience Index (iEXP)
facilitating performance benchmarking amongst participating companies; whilst
our
Team
is on hand to help you implement any change requirements the Indicator may
highlight.
Contact us
now to find out more about the Employee Experience Indicator (iEXP) and the
insight it is delivering to other organisations. |