The portal which will allow clients to register, edit, execute, and monitor the
progress of their own surveys, will also in later phases offer clients the
option of managing their iCustomerExperience payment / credit account online.
Whilst the iCustomerExperience Survey itself obviously cannot be amended, the
ability for clients to amend the covering correspondence, which makes up the
four-stage survey procedure, is deemed to be very valuable. Further storage
space will also be made available to clients as a means of establishing a
central repository for all templates, reports, and data relating to their
iCustomerExperience activity.
"The Portal is such a valuable part of our entire proposition" says Jamie
Clifton, Technical Director iExperience, "it will enable our clients to enjoy
the benefits of remaining in full control of the entire survey process but
without the typical resource, cost, and time considerations involved in their
conducting this kind of survey activity in-house ... the Portal will continue to
be our main development focus in the immediate future".
We are committed to keeping you informed of the portal’s progress and are
looking forward to announcing its launch very soon.
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