Product Portfolio
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The iCustomerExperience portfolio and pricing
structure is designed to be straight forward and simple to interpret. We offer
three product structures for the iCustomerExperience Survey, namely:
Gold,
Silver, and
Bronze. We
also offer clients a
Custom Survey
service, the pricing of which will be available on application.
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At one end of the scale the
iCustomerExperience Bronze product includes:
- Two (2) iCustomerExperience Indicator surveys distributed to an unlimited sample
population of customers
- Ranking on the iCustomerExperience Index:
Customer Experience Rating
(CER) and
Customer State Analysis
(CSA)
A
Management Summary Report
per survey
An
Index Benchmarking Report
per survey
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At the other end of the scale the
iCustomerExperience Gold
product includes:
- Two (2) iCustomerExperience Indicator surveys distributed to an unlimited sample
population of customers
- Ranking on the iCustomerExperience Index: Customer
Experience Rating (CER) and Customer State
Analysis (CSA)
- A Management Summary Report per survey
- An Index Benchmarking Report per survey
- A Detailed Data Analysis Report per survey
- One
Discovery & Recommendations Engagement:
consisting of on-site activity surrounding your customers, employees, processes,
and strategies; and culminating in a substantial
Recommendations Report
highlighting step changes to enhance your customer experience.
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Your decision as to which product is most appropriate for your company is likely
to be dependent on a combination of the following considerations:
- The size of company
- Your company's disposable internal resource (marketing, customer service,
technical, etc.)
- Your company’s desire to adopt a continuous improvement
approach to Customer Experience Management and survey customers regularly
- The importance your company places on accessing detailed analytics about its
Customer Experience
- Your company’s appetite for change and whether it is open to
recommendations based on best practice and industry knowledge
Not sure which option is best for your company?
Simply contact us and we'll be more than happy to
advise you further.
Ultimately whatever your survey requirements, and however complex or simple they may be,
iCustomerExperience will have a product to suit your demands and budgetary
expectations.
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