iCustomerExperience is a market research and
consultancy company specialised in the areas of customer experience, loyalty,
and advocacy.
We assist companies from all sectors address their customer relationship,
retention, and revenue growth challenges. Our capabilities fall into two key
areas:
- Insight - we provide companies with the valuable insight they require in order
to transform their business; the
following are just some of the tools and techniques we use to gather this insight:
customer service audits, focus groups, customer surveys, employee
interviews and observations, internal and external performance benchmarking,
usability analysis, and process reviews
-
Improvement - with many years combined
experience in assisting companies across a multitude of vertical sectors address
their customer relationship and growth strategy challenges,
iCustomerExperience’s team of professionals possess not only the relevant
statistical and analytical expertise to translate this insight into
valuable business strategies, we also have the skill
sets to assist companies with the design and implementation of their improvement
programs. Our consultancy engagements are completely flexible and tailored to
each client's very unique requirements, considering at all times the client's
budgetary constraints, access to internal resource, and program timescales
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